This Privacy Policy explains how 916kiss collects, uses, stores, shares, and protects the personal data of registered players and website visitors. Your privacy matters to us — please read this document carefully before using our platform.
916kiss is an online casino and sports betting platform operated under an international gaming authority licence and serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and beyond. For the purposes of data protection law, 916kiss is the data controller responsible for the personal data it collects and processes in connection with the Platform.
The 916kiss Platform is operated by its licensed operating entity. All data processing activities described in this Policy are carried out by or on behalf of that entity, subject to the requirements of applicable data protection legislation and the conditions of our international gaming authority licence.
Our designated data protection contact can be reached at [email protected] with the subject line "Privacy / Data Protection Enquiry".
916kiss collects personal data in the following categories:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, NRIC number, passport number, nationality |
| Contact Data | Email address, Malaysian mobile number, residential address |
| KYC / Verification Data | NRIC or passport document images, selfie photographs, proof of address documents |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost, GrabPay), transaction history, deposit and withdrawal records |
| Account Data | Username, password (hashed), account preferences, responsible gaming limit settings, self-exclusion status |
| Gaming & Betting Data | Game play history, bet history, session durations, winnings and losses, bonus usage |
| Technical Data | IP address, device type, browser type and version, operating system, cookie identifiers, session logs |
| Communications Data | Records of your interactions with 916kiss customer support, live chat transcripts, email correspondence |
916kiss does not collect special category personal data (as defined under applicable data protection law) except where strictly necessary for responsible gaming compliance — for example, where a player voluntarily discloses a gambling-related health concern in connection with a self-exclusion request.
916kiss collects personal data through the following channels:
916kiss processes your personal data for the following purposes:
916kiss processes personal data under the following legal bases:
916kiss does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
All third-party data processors engaged by 916kiss are bound by contractual obligations to process your data only on our documented instructions and to maintain appropriate technical and organisational security measures.
916kiss uses cookies and similar tracking technologies on its Platform. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:
916kiss retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required under our international gaming authority licence and applicable law:
Following the expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our data destruction procedures.
916kiss implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, 916kiss will notify affected players without undue delay in accordance with our obligations under applicable data protection law.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by 916kiss:
To exercise any of these rights, please contact 916kiss via live chat or email at [email protected] with the subject line "Data Subject Rights Request". We will respond within 30 days of receipt of a valid request.
Age verification is a mandatory component of our KYC process. No withdrawal will be processed without confirmed age verification. We actively monitor for behavioural patterns indicative of underage usage and conduct risk-based additional verification checks where such patterns are identified.
916kiss primarily processes personal data within the jurisdiction of its international gaming authority licence. Where personal data is transferred to third-party service providers located in other countries — including identity verification partners, payment processors, or cloud infrastructure providers — such transfers are made subject to appropriate safeguards including standard contractual clauses, binding corporate rules, or equivalent mechanisms recognised under applicable data protection law.
Payment data processed via Malaysian payment networks (Touch n Go eWallet, Boost, Maybank, CIMB, Hong Leong Bank, Public Bank) is subject to applicable Malaysian payment system regulations and the data protection requirements of each provider's own privacy policy.
916kiss reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our international gaming authority licence requirements. Material changes will be communicated to registered players via the email address on record or via a prominent notice on the 916kiss Platform not less than 7 days prior to the effective date.
The "Last Updated" date at the top of this Policy will be revised whenever changes are made. We encourage you to review this Policy periodically. Your continued use of the 916kiss Platform following notification of changes constitutes acceptance of the updated Policy.
For any questions, concerns, or formal requests relating to this Privacy Policy or 916kiss's data protection practices, please contact us through the following channels:
All data transmitted between your device and 916kiss — login credentials, KYC documents, payment information — is encrypted using 256-bit SSL/TLS. The same standard used by major international banks. Your data is never transmitted in plain text.
You retain full rights over your personal data at 916kiss. Access it, correct it, download it, or request deletion — all via a simple request to our support team. Marketing preferences can be updated directly from your Account settings at any time.
916kiss does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Full stop. Data sharing is limited to what is strictly necessary to operate the Platform, process payments, and comply with our regulatory obligations.
Your NRIC, passport, and proof of address documents are stored in encrypted, access-controlled environments entirely separate from operational game and betting databases. Access is restricted to authorised compliance personnel only, on a strict need-to-know basis.
We keep your data only as long as we need to — and not a day longer than required by law. Account and financial data is held for 5 years after closure as mandated by anti-money laundering regulations. After retention periods expire, data is securely deleted or anonymised.
All 916kiss data processing activities are conducted under the conditions of our international gaming authority licence. Regulatory licence conditions impose additional player data protection obligations over and above standard data protection law requirements.
Register with confidence knowing your personal and financial data is protected by bank-grade security, strict KYC procedures, and full compliance with our international gaming authority licence conditions. 21+
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